Privacy Policy

Last updated:

Introduction

shiphrelzle respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 of New Zealand. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or rent decor items from us.

We are a New Zealand-based business operating in Auckland, and we comply with all applicable New Zealand privacy laws and regulations.

Privacy Act 2020 Compliance

We are committed to complying with the Privacy Act 2020 and its Information Privacy Principles (IPPs). This includes:

Collecting personal information only for lawful purposes connected with our functions or activities
Collecting information directly from you where possible
Taking reasonable steps to ensure information is accurate, up to date, complete, and not misleading
Protecting information against loss, misuse, or unauthorised disclosure
Allowing you access to your personal information and the right to request correction

Information We Collect

We may collect the following types of personal information:

Name and contact information (email address, phone number, postal address)
Rental booking information and payment details
Information about your use of our website
Communications between you and us
Event details and preferences for styling purposes

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your decor rental bookings
To communicate with you regarding your bookings and inquiries
To provide styling consultation and event support services
To improve our website and services
To send you marketing materials if you have given your consent
To comply with legal requirements and prevent fraud

Sharing of Information

We do not share your personal information with third parties except in the following situations:

With service providers who help us operate our business (e.g., payment processors, delivery services)
When required by law or to protect our rights
With your explicit consent

Your Rights Under Privacy Act 2020

Under New Zealand's Privacy Act 2020, you have the right to:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate, incomplete, or misleading information
Complaint: Make a complaint to the Privacy Commissioner if you believe we have breached the Privacy Act
Withdrawal of Consent: Withdraw consent for processing where consent is the basis for processing

To exercise these rights, please contact us using the details provided below. We will respond to your request within 20 working days as required by the Privacy Act.

Security

We take reasonable steps to protect your personal information against loss, unauthorised access, use, modification, disclosure, or other misuse, in accordance with Information Privacy Principle 5 of the Privacy Act 2020. This includes:

Secure storage systems and databases
Access controls and staff training
Regular security assessments
Secure payment processing

Data Breach Notification

In the event of a privacy breach that causes or is likely to cause serious harm, we will notify the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.

Overseas Transfers

If we need to transfer your personal information overseas, we will ensure appropriate safeguards are in place to protect your information, in accordance with Information Privacy Principle 12.

Contact & Privacy Officer

If you have questions about this Privacy Policy, wish to exercise your rights, or wish to make a complaint, please contact our Privacy Officer:

Privacy Officer
shiphrelzle
Email: supportcenter@shiphrelzle.world
Phone: +64 21 276 6681
Address: 17A Porana Road, Wairau Valley, Auckland 0627, New Zealand

You also have the right to make a complaint to the Office of the Privacy Commissioner:
Website: www.privacy.org.nz
Phone: 0800 803 909